Legal Notice

1. Acceptance of Terms By accessing the Field Cortex AI website, Technician Portal, or SMS/MMS diagnostic interface, you agree to these Terms. This is a binding legal agreement between Field Cortex AI LLC (“Company”) and the User (Business Owner or Technician).

2. High-Risk Activity Warning & Assumption of Risk The User acknowledges that working on mechanical, electrical, HVAC, and appliance systems is inherently dangerous.

Assumption of Risk: The User and its Technicians expressly acknowledge and accept the risks of serious bodily injury, death, and property damage associated with trade work.

Professional Certification: Users certify they are trained professionals and agree to follow all local, state, and federal codes, including EPA Section 608, OSHA safety guidelines, and National Electrical Codes (NEC).

AI Limitations: Field Cortex AI is a supplemental informational tool only. It is not a safety manual or a substitute for professional diagnostic tools. AI may generate incorrect information; the User must verify all technical data before execution.

3. Absolute Limitation of Liability To the fullest extent permitted by law, Field Cortex AI LLC, its owners, and affiliates SHALL NOT BE LIABLE for: Personal injury or death; Property damage, fire, or explosions; Environmental contamination or EPA violations; or Loss of business revenue or data. The final responsibility for safety and execution rests solely with the on-site technician.

4. Messaging Compliance, TCPA & A2P Indemnity For the Maintenance Mine or any automated messaging features:

Authorization: The Business Owner certifies they have obtained Express Written Consent from their customers to receive SMS/MMS messages.

Indemnification: The Business Owner certifies they have 'Express Written Consent' from their customers to receive these reminders. Field Cortex AI is strictly a service provider (the 'messenger') and is not responsible for unauthorized numbers provided by the User. User agrees to defend and indemnify Field Cortex AI LLC against any claims arising from the Telephone Consumer Protection Act (TCPA) or carrier-level A2P violations.

5. Subscription, Credits, and No-Refund Policy

Annual Billing: Subscriptions are billed annually in advance.

Credit Expiration: Annual credits are granted at the start of the billing cycle and do not roll over.

Credit Calculation: One (1) SMS = 1 credit. One (1) MMS (picture) = 3 credits.

Refunds: All sales are final. No refunds for partial years or unused credits.

6. Account Integrity & Enterprise Use

One-Entity Rule: Each subscription is for one legal business entity only. Sharing plans across multiple independent companies is prohibited.

Technician Compliance: All technicians added to an account must accept this User Agreement via SMS notification before utilizing the software.

7. Governing Law & Jurisdiction These Terms are governed by the laws of the State of Georgia, USA. Legal action shall be filed exclusively in the courts of Carroll County, Georgia. You waive any right to a trial by jury or participation in a class-action lawsuit.